- We do not discriminate against any breed. However, special care must be taken with bully breeds so they typically are not allowed in play groups with other bully breeds.
- We will accept aggressive or fractious dogs, however we have a limited number of runs to accommodate such dogs so early reservations are required.
- ALL dogs have access to water 24/7 in the outdoor play yards and boarding guests have water in their individual dens. When here for a day of play, some dogs, much like children on a playground, will drink very little because they’re too busy playing.
Playgroups & Color codes
Our play groups are not based simply on size but, rather, our staff assesses such factors as behavior, temperament, health, age, etc… in determining where to best place your pup. We use a color code system :
- Green – Given to dogs that are great in playgroups with most other dogs, and adapt well to our high energy environment.
- Blue – Given to dogs that are appropriate for playgroups with other dogs but require a calmer, lower-key group.
- Yellow Card – Given to daycare and boarding dogs that have some exceptions in their ability to go into playgroups. This may be because they are intact or because they may require a little bit more management while in our care (in regards to human or dog issues). Yellow card dogs can usually still be placed in playgroup, but these groups may have fewer dogs.
- Red Card – Given to dogs that our staff doesn’t trust unsupervised with other dogs in playgroup. Assignments include, but are not limited to, fence fighting, barrier biting, overt bullying of other dogs, and displays of aggression towards dogs and/or humans. Each red card dog requires extra attention and/or caution above and beyond the amount already given to the other dogs that board with us and may only go out for private playtime.
- Dogs spend the vast majority of their day, playing and socializing in our yards. They are put up for breaks to enjoy an R&R or lunch, or to rest if they are very young/old or simply need a chance to chill. The majority of our Boarding members spend the bulk of each day in the play yards also, though they will spend at least an hour relaxing after breakfast, lunch and dinner to allow for proper digestion and to ward off bloat. Other than for breaks, or other scheduled services, dogs are only in their dens overnight and for a short period after meals.
- Our lodging is broken down into: Extra-large dens which run 6’ x 4’ and 5’ x 6’; Large dens which run 3’x 4’; medium dens which average 3’ x 2.5’; small dens which average 32” x 24” as well as a private cage-free bedroom. We will place dogs in areas appropriate for their size and temperament. The dogs always have enough space to stand up, turn around and stretch out comfortably. If your dog is not crate trained or cannot be lifted, please let us know.
- We have a Pet Care Attendant that lives on site in our Home Sweet Home facility, which is adjacent to our main boarding building. Our buildings are all security monitored.
Emergencies and Illness
- If it is an emergency situation, we will take your dog to one of our local vet partners. After hours we will go to Orange County Animal Emergency Hospital.
- For more common issues, such as diarrhea, we will advise you of the situation, monitor and, if veterinary treatment is necessary, take your pup to your vet of record (if they are within 5 miles of facility) or one of our vet partners.
- In all cases, we will always attempt to contact you or your emergency contact but the health and safety of the dogs are our priority so we will act according to your instructions (which we note in your file) or if the situation is contagious or life-threatening, we will treat the dog accordingly.